1:  How to order?
Step 1 :Inquiry – quote for you
Step 2 :Make Artwork
Step 3 :Check Artwork
Step 4 :Make PI for you
Step 5 :Conformation and prepay payment
Step 6 :Make mould and production
Step 7:Finished production and take pictures for you
Step 8:Delivery after pay off the balance
2:  When I re-order me coin, should I pay the mold fee again?
 - NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee. 
3:  My goods need to display, any show box?
- Yes, we could also provide plastic box, paper box, velvet box for pins, medals, etc.
4:  What is MOQ of your product?
-There is no MOQ limited for our standard product.
5:  How to provide the design?
- Please send your design by email.
6:  What kind of format you can get?
- JPEG , PDF , AI , CDR.
7:  Why can’t stainless steel be plated?
As general rule, it is that only Brass, Copper, Iron, Zinc alloy ect.
8:  I received my goods, but it’s wrong, how could I do?
- If you provide wrong info and confirmed wrong artwork or production plan, then sorry you will afford to re-make them. 
- If we made products wrong with our artwork or production plan, we'll re-make for you for free. 
- If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you.
9:  Warm Tips
1.Only professional manufacturers can provide good cost-effective products.
2.Please feel free to contact us any time at your convenience, we always welcome you with great warmth.
3.MOQ:Small MOQ limited, and we can provide free samples as long as you are willing to afford the delivery charge.
4.Our after-sale-service: Free replacement if find out any short or defective goods within 90 days after shipment.
5.We welcome alibaba trade assurance to guarantee your quality , delivery time,and payment security.
6.after confirming we make design for you free.
7.QC:We have a professional 7 person team check the quality 
8.Packing:Individual packaging first, poly/bubble bags then, at last carton packaging to avoid scratch
 
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  skype         vivian@qiyigifts.com